FAQ
What are Madex services?
Madex offers "Deliver to me", "Ship to me" and "Depart to me" services.
How can I track my shipment?
You can track your shipment by entering the tracking number into the system on our website.
What are the working hours?
Our working hours are from 9am to 6pm from Saturday to Thursday.
What is the cost of the “Welcome to Me” service?
The cost of the “Wale me” service depends on the distance and weight. You can use the price calculator on our website to get an accurate estimate.
Can I ship goods from China using Ship to Me?
Yes, you can use the “Ship to Me” service to ship goods from China, including shopping via AliExpress and Shein.
What can I transfer using Gone for Me?
You can use the “Rahli Lee” service to move furniture, household appliances, and personal items.
Do you provide packaging service?
Yes, we offer packaging service to help you protect your items during transportation.
What cities do your services cover?
Our services cover all governorates of Jordan.
Can I change the delivery time after I book it?
Yes, you can change the delivery date by contacting our customer service team.
Can I track my shipment via mobile phone?
Yes, you can track your shipment via mobile phone using our application or through our website.
What payment methods are available?
We provide several payment methods, including cash on delivery and electronic payment.
How do I cancel a shipment?
You can cancel your shipment by contacting our customer service team before the scheduled shipping date.
Can I ship fragile items?
Yes, you can ship fragile items using the “Welcome to Me” service, as we provide customized packaging services to protect fragile items.
What is the expected time for shipments to be delivered?
The expected duration of shipment delivery depends on the service chosen. The instant “wasl me” service provides delivery on the same day, while the duration for the rest of the services varies depending on the distance and type.
Do you provide storage services?
Yes, we provide temporary storage services for items as part of our “Depart for Me” and “Ship for Me” services.
What is the policy for dealing with lost or damaged items?
In the event of loss or damage of items, we compensate the customer and the delivery representative bears the cost based on the declared value of the items and the circumstances of the accident.
Do you provide caching services?
Yes, we provide temporary storage services for goods for different periods and according to the customer’s needs.
Can I schedule shipments in advance?
Yes, you can schedule shipments in advance through the booking system on our website or application.
Do you offer same day delivery services?
Yes, we offer same-day delivery services via the instant “reach me” service.
How can I contact the customer service team?
You can contact our customer service team via phone, email, or through the contact form on our website.
What are the allowed sizes and weights for shipping?
We accept all sizes and weights, but the cost may vary depending on the size and weight of the shipment. You can use the price calculator on our website to get an accurate estimate.
Are there items prohibited from shipping?
Yes, there are items prohibited from shipping such as flammable materials, hazardous chemicals, and illegal materials.
How can I change the delivery address after booking?
You can change the delivery address by contacting the customer service team before the scheduled shipping date.
Do you provide special packaging services?
Yes, we provide special packaging services based on the needs and requirements of the shipment to ensure its safety during transportation.
What are the insurance options for shipments?
We provide multiple insurance options to cover shipments depending on their value and importance of items.
Can I request the “Wasel Me” service over the phone?
Yes, you can request the “reach me” service over the phone by contacting the customer service team.
Can I track my shipment in real time?
Yes, you can track your shipment in real time via the online system on our website.
What payment methods are available for the “Shipping to Me” service?
You can pay via electronic payment, or payment upon receipt.
Can I get a refund if I cancel the shipment?
Yes, you can get a refund according to Cancellation Policy us which depends on the cancellation time and shipment status.
What packaging options are available?
We offer multiple packaging options depending on the type of shipment and customer requirements to ensure the protection of items during transportation.
Can I order recurring shipments?
Yes, you can schedule recurring shipments using the booking system on our website or through our app.
Do you provide express shipping service?
Yes, we offer express shipping service via the “Wale me” service to ensure that the shipment arrives as quickly as possible.
Can I ship perishable goods?
Yes, you can ship perishable goods using the “Welcome to Me” service, while providing the necessary refrigeration options.
Are there limits to the dimensions of the shipments you accept?
Yes, we have specific limits on the dimensions of the shipments we accept. You can check it through our website or through our customer service team.
Can I modify the shipment after it has been sent?
You can modify the shipment by contacting the customer service team, but this depends on the condition of the shipment and the stage of transportation.
What is economic delivery service?
Economic delivery service provides a low-cost delivery solution, with a longer delivery period compared to other services.
Can I ship heavy items?
Yes, we provide shipping services for heavy items using the “He arrived to me” and “He left for me” services.
Can I ship large items?
Yes, you can ship large items using the “He left for me” and “He arrived for me” services.
Do you offer shipping services for special occasions?
Yes, we offer shipping services for special occasions such as holidays and other social events.
What is it Cancellation Policy Do you have?
Cancellation Policy Depends on cancellation time and shipment status. You can review full details on our website or contact our customer service team.
Do you provide ground transportation?
Yes, we provide land transportation of goods through the “Rahli Li” service.
What is it Conditions for accepting shipments?
DifferentConditions for accepting shipments Depending on the type of goods andLegal requirements. You can review the full terms on our website or contact our customer service team.
Can I ship liquid goods?
Yes, you can ship liquid goods using the “wasl me” service, provided that the appropriate packaging is provided to ensure the safety of the shipment.
What is scheduled shipping service?
The scheduled shipping service allows you to set specific dates for recurring or future shipments to ensure optimal transportation planning.
Can I request additional shipping services?
Yes, we provide additional services such as packaging, insurance, and temporary storage based on customer requirements.
How can I submit a complaint or suggestion?
You can submit a complaint or suggestion by contacting the customer service team via phone or email available on our website..
Can electronic gadgets be shipped?
Yes, you can ship electronic gadgets using the “Connect to Me” and “Ship to Me” services, provided that the appropriate packaging is provided to protect them.
Can I ship sensitive items?
Yes, we provide shipping services for sensitive items such as medicines and medical instruments, with appropriate packaging and cooling solutions if necessary.
What is the shipment tracking service?
The shipment tracking service allows you to know the location of your shipment in real time through the electronic system on our website.
Can I ship high value items?
Yes, you can ship high-value items using the “Connect to Me” and “Ship to Me” services, while providing appropriate insurance to protect them.
Do you provide shipping services for commercial goods?
Yes, we provide shipping services for commercial goods using the “Ship to me” and “Depart for me” services.
Can I ship food?
Yes, you can ship food items using the “Wale me” service while providing the necessary cooling solutions to maintain their quality.
What delivery options are available?
We offer several delivery options including instant delivery, timed delivery, regular delivery, and economic delivery.
Do you provide shipping services for large goods?
Yes, we provide shipping services for large goods using the “He left for me” and “He arrived for me” services.
What is Reliable Shipping?
The reliable shipping service ensures the safe arrival of your shipment according to high standards of quality and safety.